Refund policy

It's our priority to ensure our customers are satisfied and happy with their purchases.  Please don't hesitate to reach out to us should you have questions or concerns about an order you have placed. The best way is to email:  orders@waterlinestudio.com

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.  Buyers are responsible for return shipping costs.

To be eligible for a return, your item must be in "like new" condition and in its original packaging. You’ll also need the receipt or proof of purchase. 

To start a return, please contact us at orders@waterlinestudio.com. We will provide you with a return address and work to replace the item as quickly as possible. 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can resolve the issue quickly.

Exceptions / non-returnable items
Unfortunately, we cannot accept returns on sale items or gift cards.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at orders@waterlinestudio.com.